Website Maintenance – Why you need it. Think of it like servicing your car. If you don’t change the oil, your car will eventually let you down. Often, website owners tend to launch a website and forget about it. They are unaware of how crucial maintenance is; like keeping content up-to-date and ensuring it secure by keeping plugins and themes updated. Maintenance is essential to guaranteeing your business has the best representation online 24/7.
Scroll down to learn how we have your back.
About Our Website Care Plans
* Extra tasks are defined as any maintenance done to a website, including, but not limited to, text and image changes, new blog posts, or new pages. These tasks do not cover advanced features such as a build an online shop or develop a membership section. These tasks will be quoted separately as required.
All monthly consulting calls are conducted by phone or Skype.
There is no contract for any of these plans, and you are free to cancel anytime. Our WordPress Maintenance Care Plans are offered on a subscription basis and do need to be paid monthly in advance.
Frequently asked questions
So that we are all clear on what’s involved
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources – therefore in our Basic+ and Grow, it does not roll over. In our Unicorn plan, time is unlimited each month.
The purpose of our maintenance plans is preventative care, so we work hard to limit anything from happening. However, in the case that something does happen, and your website needs emergency care, we will have your back and get the issue resolved asap.
We cannot promise your website will not be hacked, but we can guarantee we will do everything to prevent it, as well as restore the site with one of our backups.
Glad you asked! Content update requests and small design improvements are the most common requests. Just be aware that requests for new features to your site will likely result in a formal quote as those usually go over the monthly dedicated time.
Email is our preferred form of communication since it yields the fastest response. However, we know reviewing visual work and brainstorming can work best over the phone or on a video call (we use Skype). These coaching calls are reserved for clients on one of our WordPress website maintenance plans only. These sessions often use online screen-sharing and provide ongoing training.
If you have a project that requires more time than what is included in your plan, we will provide a quote for you to approve separately.
However, many times we will assess requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the plan’s reduced hourly rate.
We are all about building valuable relationships with our clients. So we would hate to see you go but we know financial obligations weigh in on many decisions so we don’t want to lock anyone in.
Request a cancellation via email to firstname.lastname@example.org, and we will stop the next payment within seven business days. If your renewal takes place within the time we receive your request and the time where we’re able to cancel the fee; we will give a full refund of the monthly rate.
Although these plans are for sites we build or redesign; we welcome clients who are looking for a long-term relationship with a dedicated webmaster.
We first like to arrange a website evaluation to become familiar with the site, how it was built and any potential bugs or issues that can arise. With the assessment, we will complete all the “Website Updates and Monitoring” tasks and make a full backup of the site. Most importantly we will create a list of problems to fix and suggestions for improvement needed to proceed with the site on a monthly plan. Based on your type of site this website evaluation is a fixed fee – contact us to find out more.
What’s Included in the Packages?
WordPress Core Upgrades – WordPress software is always up to date.
Theme & Plugin Upgrades – Peace of mind that your plugins & themes are always up to date.
Website Backups – Your site can be restored quickly if anything does go wrong.
- Security Monitoring – Constant security monitoring to keep any nasty intruders out.
24/7 Uptime Performance Scans – 24/7 monitoring to make sure your site is always available for your customers.
- Database Cleaning and Optimisation – Regular cleaning of your website’s database to keep it running fast and smooth.
- Cancel Anytime – Nothing to lose with no minimum contracts.
- Detailed Monthly Maintenance Report – Monthly reporting so you can rest assured it’s under control.
Optional Maintenance Extras
Website Marketing Dashboard – We Build Ideas exclusive: A simple to understand admin to track your website’s marketing activity.
Keyword Tracking – SEO is key to success online. Track those valuable keywords that keep the leads coming in.
Monthly Coaching Calls & Advice – Regular contact for accountability and advice, so you know you’re not barking up the wrong tree.
- Monthly Website Auditing – Monthly report with all the key points of on-page SEO that keep you on top of Google rankings.
Quarterly Website Review – A growth-driven design inspired in-depth review and report of what is working and what may need attention on your website.
More! Ask us how we can tailor a plan just right for you.