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WordPress Website Maintenance & Support

Think of website maintenance as servicing your car. If you don’t check the oil, your car will eventually let you down. Likewise, WordPress website maintenance ensures your business has the best representation online 24/7 without any unexpected issues.

Why is WordPress Website Maintenance Important?

You know how valuable your website is to your business. It plays an essential role in your customer’s experience with your company and your capacity to interact with your market. Often, website owners tend to launch a website and forget about it. They are unaware of how important maintenance is, like keeping content up-to-date and ensuring it is secure by keeping plugins and themes updated. 

Website maintenance & support is essential to guarantee that your business always has the best online representation.

We Build Ideas can take the worry and stress off your shoulders with our WordPress website maintenance plans. 

There is no need to waste hours working out how to do it yourself; we can do it all for you at a fixed monthly fee. Moreover, you can trust We Build Ideas to guarantee your website is continuously performing at its best.

Updates & Backups

WordPress, themes & plugin updates as well as daily backups of your site.

Security

Multiple levels of security ensuring your website is safe and stays online.

Content Updates
Add extra support each month to keep your content up to date and fresh.
Ongoing Consulting

Monthly catch-ups to discuss further advancing your online presence.

Basic

The essentials needed to keep your website up to date and secure.
$ 95 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • Advanced Analytics
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • Additional Support Tasks

Basic+

Perfect for business websites that need steady growth online.
$ 325 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • * 1 Hour Additional Support
Popular

Grow

Great for growing business websites and smaller eCommerce & membership sites.
$ 595 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • * 4 Hours Additional Support

Pro

For larger eCommerce & membership sites or corporate business websites.
$ 1095 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • * 10 Hours Additional Support
Wordpress Website Maintenance

About Our WordPress Website Maintenace Plans

* Additional support is defined as any maintenance done to a WordPress website or WordPress eCommerce store, including, but not limited to, text and image changes, new blog posts, or new pages. These tasks do not cover advanced features such as building an online shop or developing a membership section. These tasks will be quoted separately.

All monthly consulting calls are conducted by phone or Zoom.

There is no contract for any of these plans, and you are free to cancel anytime.

All plans are offered on a subscription basis and do need to be paid monthly in advance.

Curious what Advanced Analytics is? Click on the link to learn more about the We Build Ideas Marketing Dashboard.

What’s Included in the Packages?

Optional Extras

Contact us to learn more about adding any optional extras to your package.

WordPress Website Maintenance FAQ

Does the monthly addtional support time rollover?
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources – therefore, it does not rollover.
What happens if my website is hacked, goes down, or breaks, etc.?

The purpose of our maintenance plans is preventative care, so we work hard to limit anything from happening. However, if something happens and your website needs emergency care, we will have your back and resolve the issue ASAP.

We cannot promise your website will not be hacked, but we can guarantee we will do everything to prevent it and restore the site with one of our backups.

What work is included with extra tasks?

Glad you asked! Content update requests and minor design improvements are the most common requests. Just be aware that requests for new features to your site will likely result in a formal quote as those usually go over the monthly dedicated time.

How do consulting calls work?

Email is our preferred form of communication since it yields the fastest response. However, reviewing visual work and brainstorming can work best over the phone or on a video call (we use Zoom). These coaching calls are reserved for clients on one of our WordPress website maintenance plans only. These sessions often use online screen-sharing and provide ongoing training.

What if I need more hours?

If you have a project that requires more time than what is included in your plan, we will provide a quote for you to approve separately.

However, we will often assess requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at an hourly rate.

Can I cancel anytime?

We are all about building valuable relationships with our clients. So we would hate to see you go, but we know financial obligations weigh in on many decisions, so we don’t want to lock anyone in.

Request a cancellation via email to support@webuildideas.com.au, and we will stop the next payment within seven business days. If your renewal takes place within the time we receive your request and when we’re able to cancel the fee, we will give a full refund of the monthly rate.

What Our Clients Say About Working With Us