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WordPress Website Maintenance & Support

Think of website maintenance as servicing your car. If you don’t check the oil, your car will eventually let you down. Likewise, WordPress website maintenance ensures your business has the best representation online 24/7 without any unexpected issues.

Why is WordPress Website Maintenance Important?

You know how valuable your website is to your business. It plays an essential role in your customer’s experience with your company and your capacity to interact with your market. Often, website owners tend to launch a website and forget about it. They are unaware of how important maintenance is, like keeping content up-to-date and ensuring it is secure by keeping plugins and themes updated. 

Website maintenance & support is essential to guarantee that your business always has the best online representation.

We Build Ideas can take the worry and stress off your shoulders with our WordPress website maintenance plans. 

There is no need to waste hours working out how to do it yourself; we can do it all for you at a fixed monthly fee. Moreover, you can trust We Build Ideas to guarantee your website is continuously performing at its best.

Updates & Backups

WordPress, themes & plugin updates as well as daily backups of your site.

Security

Multiple levels of security ensuring your website is safe and stays online.

Content Updates
Add extra support each month to keep your content up to date and fresh.
Ongoing Consulting

Monthly catch-ups to discuss further advancing your online presence.

Basic

The essentials needed to keep your website up to date and secure.
$ 95 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • Advanced Analytics
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • Additional Support Tasks

Basic+

Perfect for business websites that need steady growth online.
$ 325 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • * 1 Hour Additional Support
Popular

Grow

Great for growing business websites and smaller eCommerce & membership sites.
$ 595 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • * 4 Hours Additional Support

Pro

For larger eCommerce & membership sites or corporate business websites.
$ 1095 +GST / Month
  • WordPress, Theme & Plugin Updates
  • Backups & Security
  • Basic Analytics
  • Monthly Report
  • eCommerce Websites Support
  • Membership Websites Support
  • Monthly Consulting Calls
  • * 10 Hours Additional Support
Wordpress Website Maintenance

About Our WordPress Website Maintenace Plans

* Additional support is defined as any maintenance done to a WordPress website or WordPress eCommerce store, including, but not limited to, text and image changes, new blog posts, or new pages. These tasks do not cover advanced features such as building an online shop or developing a membership section. These tasks will be quoted separately.

All monthly consulting calls are conducted by phone or Zoom.

There is no contract for any of these plans, and you are free to cancel anytime.

All plans are offered on a subscription basis and do need to be paid monthly in advance.

Curious what Advanced Analytics is? Click on the link to learn more about the We Build Ideas Marketing Dashboard.

What’s Included in the Packages?

Optional Extras

Contact us to learn more about adding any optional extras to your package.

WordPress Website Maintenance FAQ

Does the monthly addtional support time rollover?
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources – therefore, it does not rollover.
What happens if my website is hacked, goes down, or breaks, etc.?

The purpose of our maintenance plans is preventative care, so we work hard to limit anything from happening. However, if something happens and your website needs emergency care, we will have your back and resolve the issue ASAP.

We cannot promise your website will not be hacked, but we can guarantee we will do everything to prevent it and restore the site with one of our backups.

What work is included with extra tasks?

Glad you asked! Content update requests and minor design improvements are the most common requests. Just be aware that requests for new features to your site will likely result in a formal quote as those usually go over the monthly dedicated time.

How do consulting calls work?

Email is our preferred form of communication since it yields the fastest response. However, reviewing visual work and brainstorming can work best over the phone or on a video call (we use Zoom). These coaching calls are reserved for clients on one of our WordPress website maintenance plans only. These sessions often use online screen-sharing and provide ongoing training.

What if I need more hours?

If you have a project that requires more time than what is included in your plan, we will provide a quote for you to approve separately.

However, we will often assess requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at an hourly rate.

Can I cancel anytime?

We are all about building valuable relationships with our clients. So we would hate to see you go, but we know financial obligations weigh in on many decisions, so we don’t want to lock anyone in.

Request a cancellation via email to support@webuildideas.com.au, and we will stop the next payment within seven business days. If your renewal takes place within the time we receive your request and when we’re able to cancel the fee, we will give a full refund of the monthly rate.

What Our Clients Say About Working With Us

Bob Matthews
Bob Matthews
February 12, 2020.
Having had the pleasure of working with Damien during the past twelve months developing the Baxta web site along with arrange of over other Design aspects for our business I have found Damien to be professional, prompt and approachable. It's been a pleasure!
Tanya Parish
Tanya Parish
July 4, 2019.
Damien has helped us immeasurably with our website. The work he has completed, as well as his guidance on tasks we're able to complete ourselves has been of the highest standard. His knowledge, service, communication and professionalism are outstanding. We can't recommend him highly enough and look forward to continuing our work with him. Thank you so much Damien!
Robert Loncar
Robert Loncar
May 15, 2019.
We Build Ideas are absolutely focused on our digital marketing goals and project outcomes. They always get in and get the work done. They work fast. They are strategic thinkers, who are able to operate in a hands on, practical and pragmatic way. They constantly draw from their extensive experience and bring a deeper perspective to our digital marketing challenges. They are innovative, willing to share best practice ideas and solutions, and are comfortable to challenge the status quo or identify a problem if necessary. But most importantly, they have immersed themselves into our business, understood our strategy direction and have become an effective part of the team. They have exceeded our expectations
Hae Uk Hong
Hae Uk Hong
October 19, 2018.
We highly recommend the services with 'We Build Ideas'. Damien is a wonderful, creative website designer, who captured the essence of what we stand for in our business. Thanks to him our website provides all the mod cons of a functional, very easy to use website and offers a clearly individual touch. Damien is highly approachable and integral in his work and goes the extra mile to accomodate our wishes and ideas. Since we had the new website launched, which is about a month ago, our online presence has significantly increased with new features like online booking. We couldn't be happier.
wesley Eastwood
wesley Eastwood
August 8, 2018.
From concept to design Damian was extremely helpful and innovative with both PUSH2BEAT and SKIP2BEAT mobile apps, reliable and a perfectionist in completing jobs.. 10/10
Ellie Waterhouse
Ellie Waterhouse
June 5, 2018.
Damien is prompt, reliable and dedicated. We Build Ideas are great web designers and any issues we have are addressed immediately.
Ronnie Kattan
Ronnie Kattan
April 24, 2018.
Generate has been working with We Build Ideas for about 18 months now, and many of our target keywords on the the first page already - thanks We Build Ideas!
Hedgie Gundry
Hedgie Gundry
April 12, 2018.
We Build Ideas designed and developed my new copywriting website and I love it to bits. Working with We Build Ideas was really enjoyable, professional yet relaxed. Damien and his team are smart, creative, really responsive and fun to work with. They know all there is to know about good quality website design and the importance of SEO right from the word go. In short, they just get it, which is really refreshing. I’m really happy with the end result and would definitely recommend We Build Ideas for any small business owner looking to make a real impact online. Thank you!
Jacqui Levy
Jacqui Levy
January 30, 2018.
Over the past two years, We Build Ideas has supported our start-up to create a strong online presence, a branded marketing package and social media strategies to expand the business. We owe the continuing success of our company, in no small part, to the support that We Build Ideas has provided.
Jo Kloot
Jo Kloot
January 30, 2018.
We Build Ideas is an amazing creative studio on the Gold Coast that understands what’s needed to promote my business. The talented team provides great service with a professional flair. I will be back for more as my business grows. Thanks for your awesome work We Build Ideas!